Centaris Service Support Center

As a valued CCare client, we are always available to respond to your service requests. This document outlines important numbers, emails and procedures when requesting assistance. We look forward to working with you!

Centaris Data Center UpTime

Service Support Request Procedures - Normal Business Hours

Normal Business Hours
Service Support is provided by Centaris/CCare 7 AM – 7 PM, Monday - Friday.

  • Send an Email request to servicedesk@centaris.com and a service request ticket will be created for you.
  • As a CCare subscriber, you will have a simple icon in your task tray … all you need to do is click on this icon and provide some basic information and a service request ticket will be created for you.
  • Click on Support Center at top of the www.centaris.com website home page. Complete information and a service ticket will be created for you.
  • Call the Service Desk at: 248-284-7171

Service Support Request - After Normal Business Hours

If your issue is urgent and is outside regular office hours (7 AM – 7 PM, Monday – Friday):

  1. Dial 248-284-7171
  2. Select Option 1 to have an engineer paged

Note: A premium fee may be charged.

CCare Desktop ScreenConnect

If you have been prompted by a Help Desk Engineer, click on the Image below to allow them to connect to your PC.

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