NOC / Cloud Engineer
Centaris, an IT company based in Troy, MI, is looking for an experienced (3+ years) systems administrator with expertise in Software and Network Management in an enterprise environment.
- Successful candidate will be responsible for monitoring and resolve issues within our Network Support services.
- Candidate will directly interface with customers, network services team, and helpdesk.
- This is a client-facing technical position, so - in addition to demonstrated technical acumen - written and verbal communication skills, diplomacy, and the ability to work well under pressure are required.
- Monitor, maintain, & support network solutions
- Ability to work in a dynamic environment and flexibility to change course as required.
- Develop guidelines for systems monitoring to ensure maximum availability, uptime, and performance.
- Research, troubleshoot, and resolve system issues and outages.
- Ensure documentation standards are created and adhered to.
- Ensure that security procedures are implemented and enforced.
- Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications.
- Maintains current knowledge of relevant hardware and software applications as assigned.
- Support of web portals, orchestration, platform, application, API, network and monitoring needs. Platform support (monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health).
- Maintaining overall platform stability, security, and supportability
- Develop operational requirements for solutions to complex issues, including those which require extensive research, analysis, critical thinking, collaboration, and precision in the execution in order to resolve.
- Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), deliver Root Cause Analysis (RCA) to management and to the customer.
- 3+ years systems administration experience managing enterprise VMWare/Hyper-V environment, Citrix, and vSphere.
- 3+ years in a 24by7 production operations role supporting network operations and a highly available multi-data center environment.
- LabTech, Connectwise, SQL
- Windows server 2003 to 2012 (servers) and Windows XP to Windows 8 (workstations).
- Experience in client support, network components, load balancers, switches, firewalls.
- Experience with vCloud Director, vSphere required
This is a full time, salaried position. Local travel required. Interested candidates should email a cover letter and resume to email@example.com. Centaris expects nothing less than a candidate interested in offering excellence to customers through honest interaction and quality technical support.
- Negotiable based on experience
- 401K, health, dental