NOC / Cloud Engineer

General Summary:

Center for Computer Resources, LLC (CCR), an IT company based in Troy, MI, is looking for an experienced (3+ years) systems administrator with expertise in Software and Network Management in an enterprise environment.

Responsible For:

  • Successful candidate will be responsible for monitoring and resolve issues within our Network Support services.
  • Candidate will directly interface with customers, network services team, and helpdesk.
  • This is a client-facing technical position, so - in addition to demonstrated technical acumen - written and verbal communication skills, diplomacy, and the ability to work well under pressure are required.

Job Requirements:

  • Monitor, maintain, & support network solutions
  • Ability to work in a dynamic environment and flexibility to change course as required.
  • Develop guidelines for systems monitoring to ensure maximum availability, uptime, and performance.
  • Research, troubleshoot, and resolve system issues and outages.
  • Ensure documentation standards are created and adhered to.
  • Ensure that security procedures are implemented and enforced.
  • Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications.
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Support of web portals, orchestration, platform, application, API, network and monitoring needs. Platform support (monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health).
  • Maintaining overall platform stability, security, and supportability
  • Develop operational requirements for solutions to complex issues, including those which require extensive research, analysis, critical thinking, collaboration, and precision in the execution in order to resolve.
  • Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), deliver Root Cause Analysis (RCA) to management and to the customer.

Required:

  • 3+ years systems administration experience managing enterprise VMWare/Hyper-V environment, Citrix, and vSphere.
  • 3+ years in a 24by7 production operations role supporting network operations and a highly available multi-data center environment.

Desired Skills:

  • LabTech, Connectwise, SQL
  • Windows server 2003 to 2012 (servers) and
Windows XP to Windows 8 (workstations).
  • Experience in client support, network components, load balancers, switches, firewalls.
  • Experience with vCloud Director, vSphere required

This is a full time, salaried position. Local travel required. Interested candidates should email a cover letter and resume to employment@ccr1.com. CCR expects nothing less than a candidate interested in offering excellence to customers through honest interaction and quality technical support.

Compensation:

  • Negotiable based on experience
  • 401K, health, dental
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