We’ve heard that one of your biggest frustrations as a client is scheduling service. We frequently play a game of ping-pong to pick a time that works for everyone. This back and forth leads to inefficiency in delivering you the quickest and most responsive service possible.
To resolve these challenges, we have implemented an automated scheduling system as part of our continuous improvement initiative. When we need to schedule time together, you can find and book the time that works best for you, based on our team’s real-time availability.
How it works:
Throughout your time working with us, you’ve become accustomed to the process of submitting service requests. Oftentimes, we are able to handle your issue from our office behind the scenes however, sometimes we need to schedule a time to work together on the issue. Here’s how that will work:
- You will receive a scheduling link through email, inviting you to choose the time that best suits you. The times provided are based on our real-time availability.
- Once scheduled, you’ll receive a confirmation email and a calendar invite.
- The calendar invite will include meeting instructions.
To give you an idea of what to expect, we have provided a sample below:
If you experience any challenges with our new system, please notify us. We look forward to continuing to serve you better!
Cheers to a better service experience,
Centaris
